{"id":4753,"date":"2020-07-07T06:00:58","date_gmt":"2020-07-07T06:00:58","guid":{"rendered":"https:\/\/www.dea.mi.it\/site\/?page_id=4753"},"modified":"2024-12-11T14:08:14","modified_gmt":"2024-12-11T14:08:14","slug":"food-beverage","status":"publish","type":"page","link":"https:\/\/www.dea.mi.it\/site\/en\/food-beverage\/","title":{"rendered":"DIGITAL & INFORMATION TECHNOLOGY Services"},"content":{"rendered":"

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The DIGITAL & IT Division has developed to propose an increasingly broad range of Services and to espond to greater extent of the needs of Retail Markets, Corporate & Home Banking, GDO (Mass Retail Channels).<\/p>\n

Thanks to its skilled technicians many years of experience, IT Division main activities can be summarized as follows:[\/vc_column_text][vc_row_inner css=”.vc_custom_1448892385547{padding-top: 20px !important;padding-bottom: 20px !important;background-image: url(http:\/\/www.dea.mi.it\/site\/wp-content\/uploads\/2015\/11\/GIHQn.jpg?id=2493) !important;}”][vc_column_inner width=”1\/4″ css=”.vc_custom_1448901892637{padding-top: 5px !important;padding-bottom: 15px !important;}”]

CLIENT SUPPORT<\/h5>[vc_column_text css=”.vc_custom_1474879019471{padding-top: 2px !important;padding-right: 2px !important;padding-bottom: 10px !important;padding-left: 2px !important;background-color: #ffffff !important;}”]<\/p>\n

Implementation, Management and Operativeness of distributed Service Desk<\/strong>, S.P.O.C.<\/strong>, Contact Centers, Remote Assistance and Help Desk, On-Site Support.<\/p>\n

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HW and SW TECH SUPPORT<\/h5>[vc_column_text css=”.vc_custom_1474879035749{padding-top: 2px !important;padding-right: 2px !important;padding-bottom: 10px !important;padding-left: 2px !important;background-color: #ffffff !important;}”]<\/p>\n

Hardware systems engineering activities and comprehensive software for preparation, maintenance of any machinery nationwide. Sales-Point Automation. Development, set-up and maintenance of P.O.S. software.<\/p>\n

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ROLL OUT and OPERATION MANAGEMENT<\/h5>[vc_column_text css=”.vc_custom_1474879056385{padding-top: 2px !important;padding-right: 2px !important;padding-bottom: 2px !important;padding-left: 2px !important;background-color: #ffffff !important;}”]Introduction of new platforms\/OS and On-Site Preparation for new Sales-Point openings.
\nSystem Management & Services.
\nManagement and IT Systems Control.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″ css=”.vc_custom_1448901913516{padding-top: 5px !important;padding-bottom: 15px !important;}”]
SOFTWARE DEVELOPMENT<\/h5>[vc_column_text css=”.vc_custom_1474879070309{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 10px !important;padding-left: 5px !important;background-color: #ffffff !important;}”]<\/p>\n

Development of ERP and application-oriented software, with kind regard to certain markets, using different types of OS and IT platforms.<\/p>\n

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D.E.A. skills, recently, have increasingly focused on Helpdesk and Customer Service Solutions (Support Areas) and Intranet\/Internet Services (Development Areas). Combined, this range of solutions, also according to the ITIL standard, allow now to offer excellence services to Enterprise organizations.<\/p>\n

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Some examples following:<\/p>\n

Service Desk<\/strong>
\nTraditional help desk solutions often support only a small part of the global IT process : often they are not accountable for the entire incident\/request lifecycle. Our model, on the conrary, represents the unique point of contact between users and IT Service Management.
\nThis method allows incidents management and service requests by providing a specific interface to other processes, such as Change, Problem, Configuration, Release, Service Level, IT Service Continuity Management.<\/p>\n

Groupware<\/strong>
\nModular architecture systems, thus to meet needs of working groups and sharing informations and documents via Intranet\/Internet.<\/p>\n

CRM<\/strong>
\nTailored systems for set-up and operativeness of Call Centers and Help Desk Support, aimed the end-users.<\/p>\n

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Let’s talk about your next project : contact us now!<\/h3>\n

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[\/vc_column_text][vc_empty_space height=”15px”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text]Download\u00a0“D.E.A. DIGITAL” Brochure.
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