D.E.A. skills, recently, have increasingly focused on Helpdesk and Customer Service Solutions (Support Areas) and Intranet/Internet Services (Development Areas). Combined, this range of solutions, also according to the ITIL standard, allow now to offer excellence services to Enterprise organizations.
Some examples following:
Traditional help desk solutions often support only a small part of the global IT process : often they are not accountable for the entire incident/request lifecycle. Our model, on the conrary, represents the unique point of contact between users and IT Service Management.
This method allows incidents management and service requests by providing a specific interface to other processes, such as Change, Problem, Configuration, Release, Service Level, IT Service Continuity Management.
Modular architecture systems, thus to meet needs of working groups and sharing informations and documents via Intranet/Internet.
Tailored systems for set-up and operativeness of Call Centers and Help Desk Support, aimed the end-users.