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DIGITAL & INFORMATION TECHNOLOGY Services

The DIGITAL & IT Division has developed to propose an increasingly broad range of Services and to espond to greater extent of the needs of Retail Markets, Corporate & Home Banking, GDO (Mass Retail Channels).

Thanks to its skilled technicians many years of experience, IT Division main activities can be summarized as follows:

CLIENT SUPPORT

Implementation, Management and Operativeness of distributed Service Desk, S.P.O.C., Contact Centers, Remote Assistance and Help Desk, On-Site Support.

HW and SW TECH SUPPORT

Hardware systems engineering activities and comprehensive software for preparation, maintenance of any machinery nationwide. Sales-Point Automation. Development, set-up and maintenance of P.O.S. software.

ROLL OUT and OPERATION MANAGEMENT

Introduction of new platforms/OS and On-Site Preparation for new Sales-Point openings.
System Management & Services.
Management and IT Systems Control.

SOFTWARE DEVELOPMENT

Development of ERP and application-oriented software, with kind regard to certain markets, using different types of OS and IT platforms.

D.E.A. skills, recently, have increasingly focused on Helpdesk and Customer Service Solutions (Support Areas) and Intranet/Internet Services (Development Areas). Combined, this range of solutions, also according to the ITIL standard, allow now to offer excellence services to Enterprise organizations.

Some examples following:

Service Desk
Traditional help desk solutions often support only a small part of the global IT process : often they are not accountable for the entire incident/request lifecycle. Our model, on the conrary, represents the unique point of contact between users and IT Service Management.
This method allows incidents management and service requests by providing a specific interface to other processes, such as Change, Problem, Configuration, Release, Service Level, IT Service Continuity Management.

Groupware
Modular architecture systems, thus to meet needs of working groups and sharing informations and documents via Intranet/Internet.

CRM
Tailored systems for set-up and operativeness of Call Centers and Help Desk Support, aimed the end-users.

Let’s talk about your next project : contact us now!

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